Automating government processes involves data collection and digitization via information and communication technologies (ICTs), artificial intelligence (AI), and sometimes also machine learning (ML)
An organized, focused and aligned automation of government information and communication will increase productivity, increases in productive time spent responding to citizens challenges and request, reducing the rate of corruption and crime, and encourage innovations.
Electronic devices, machines, or robots used to automate tasks will not eliminate the importance of humanity, once stringent measures are in place. While software development, machine learning, and robotics is making it possible to accomplish complex task wit less employees, the extra hands will become relevant with soft skills that allows for remote support, reducing health and safety risk, if properly managed.
Automation reduces effort, time and cost, giving focus to key roles, engagement and execution of objectives. It reduces bottlenecks and biases, eliminating loss of revenue. Apart from productivity and compliance, government is able to achieve more and better with the right policies in place with Citizens commitment.
Whether its Flexible, Programmed, Fixed or Integrated, automation is key to achieving the Sustainable Development Goals in Africa. With human focus on policy and automation on delivery, the checks would lead to a Digital Economics of a World Power in Africa.
The question is, “When will African Leaders wake up?”